AI JOB RISK SCANNER
O*NET-SOC 43-2011.00 / model V11 rated-task engine

Will AI replace
Switchboard Operators, Including Answering Service?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Estimated AI task exposure
70%

High exposure

V11 weights occupation tasks using O*NET Importance, Relevance and Frequency ratings instead of treating every task equally.

19 tasks have usable Task Rating records; weighted-task coverage is 100%.

Digital/info work

56/100

Physical moat

3/100

Human moat

11/100

Rating coverage

100%

19 task statements / 19 rated

Highest-weighted occupation tasks

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Importance 92/100Relevance 100/100Frequency 94/100Weight 0.96
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Importance 94/100Relevance 100/100Frequency 92/100Weight 0.96
Relay or route written or verbal messages.
Importance 84/100Relevance 100/100Frequency 79/100Weight 0.89
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Importance 91/100Relevance 84/100Frequency 86/100Weight 0.87
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Importance 86/100Relevance 90/100Frequency 83/100Weight 0.87
Place telephone calls or arrange conference calls as instructed.
Importance 81/100Relevance 88/100Frequency 75/100Weight 0.82
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Importance 74/100Relevance 95/100Frequency 65/100Weight 0.80
Record messages, suggesting rewording for clarity or conciseness.
Importance 87/100Relevance 69/100Frequency 72/100Weight 0.76
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
Importance 81/100Relevance 70/100Frequency 68/100Weight 0.73
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Importance 87/100Relevance 74/100Frequency 51/100Weight 0.73

Task weighting

Each rated task receives a composite weight: 38% relevance, 37% importance and 25% frequency. Core tasks receive a small additional multiplier. Low-precision rows flagged by O*NET for suppression are excluded.

Occupation scoring

When rating coverage is strong, rated tasks contribute 60% of the digital, physical and human task signals and Work Activities contribute 40%. Lower-coverage occupations automatically rely more on Work Activities.

U.S. labor market

BLS Wage & Employment Outlook

Median annual wage

$38,630

BLS OEWS May 2025

National employment

34,280

BLS OEWS May 2025

Projected growth

-26.0%

BLS Employment Projections 2025–2035

Average annual openings

3

BLS Employment Projections 2025–2035

BLS labor-market figures are separate from the site's AI-exposure model. Missing values mean a compatible detailed BLS occupation estimate was not published or could not be mapped.

Career pivot radar

Safer Career Alternatives

These options are selected from the same 923-occupation model. They favor a similar task/work profile with meaningfully lower estimated AI exposure. They are suggestions for exploration, not guarantees of job fit.

SAFER ALTERNATIVE

Helpers--Extraction Workers

5%

65 points lower exposure • 62% profile similarity

Median wage: $47,730 Growth 2025–2035: +1.7% Annual openings: 1

stronger human/judgment moat, more physical-world work
SAFER ALTERNATIVE

Mobile Heavy Equipment Mechanics, Except Engines

5%

65 points lower exposure • 63% profile similarity

Median wage: $65,510 Growth 2025–2035: +6.7% Annual openings: 15

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Electrical and Electronics Installers and Repairers, Transportation Equipment

5%

65 points lower exposure • 64% profile similarity

Median wage: $84,890 Growth 2025–2035: +5.4% Annual openings: 0

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Motorboat Mechanics and Service Technicians

5%

65 points lower exposure • 64% profile similarity

Median wage: $57,550 Growth 2025–2035: +4.9% Annual openings: 3

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Electric Motor, Power Tool, and Related Repairers

5%

65 points lower exposure • 61% profile similarity

Median wage: $56,210 Growth 2025–2035: +4.4% Annual openings: 1

stronger human/judgment moat, more physical-world work
SAFER ALTERNATIVE

Tank Car, Truck, and Ship Loaders

6%

64 points lower exposure • 64% profile similarity

Median wage: $58,870 Growth 2025–2035: +2.8% Annual openings: 1

more physical-world work, less digital task exposure

Personalized career defense protocol

AI-Proofing Plan

AUTOMATE

  • routine information gathering
  • first-pass document drafting
  • standard reporting and summarization
  • repeatable administrative workflows

AUGMENT

  • research and analysis
  • quality checking AI-generated work
  • decision preparation
  • scenario generation

PROTECT

  • domain expertise
  • exception handling
  • accountability for outcomes

LEARN

  • AI-assisted research
  • workflow automation
  • data literacy
  • prompt and workflow design
  • AI output verification

AI-PROOFING RESOURCES

What this score does not mean

The percentage is a comparative task-exposure index. It is not the probability that this occupation disappears, that a worker is laid off, or that AI can perform the entire job.

New in V11

Find a Safer Career Path

High exposure does not mean starting over. V11 compares your occupation with the other 922 O*NET occupations and surfaces lower-exposure options with similar work profiles.

EXPLORE CAREER ALTERNATIVES
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